top of page

Terms & Conditions

Terms & Conditions

Welcome to HAIRLOVE.London.
By using this website and placing an order, you agree to the terms and conditions outlined below.

1. General Information

HAIRLOVE.London is a UK-based online store providing premium hair bundles and hair extension materials.
If you have any questions, you can contact us at:

​

2. Products

We aim to provide accurate photos and descriptions of each product.
However, slight variations in colour, texture or density may occur due to natural differences in hair.

​

3. Orders & Availability

All orders are subject to availability.
If an item is out of stock, we will contact you to offer an alternative or a refund.

​

4. Pricing

All prices listed on the website are final.
Pricing may change depending on stock, availability or exchange rates.
Wholesale pricing is available upon request.

​

5. Payment

We accept payments to our UK business account.
For EUR or USD payments, we provide additional account details, or you may pay via Western Union or USDT.
Orders are shipped once payment has been received.

​

6. Shipping

Delivery times and costs are outlined on our Delivery & Payment page.
Please ensure your delivery address is entered correctly. We are not responsible for delays caused by postal services.

​

7. Returns & Exchanges

Hair is a category that is typically non-returnable; however, we accept returns or exchanges under specific conditions:

  • The request must be made within 7 working days of receiving your order

  • Hair must be in its original condition

  • Rubber bands must remain in place

  • Used hair cannot be returned or exchanged

Full details are available on our Delivery & Payment page.

​

8. Wholesale Orders

For wholesale purchases (from 1 kg), special fixed-rate pricing applies.
Contact us directly for a personalised quotation.

​

9. Privacy Policy

Your personal data is used only for order processing and communication.
We do not share or sell personal information to third parties.

​

10. Limitation of Liability

By purchasing from HAIRLOVE.London, you agree that we are not responsible for:

  • Improper installation performed by a stylist

  • Damage caused by incorrect aftercare

  • Results that differ from expectations due to incorrect colour or texture selection

We always recommend consulting a professional stylist.

11. Changes to Terms

We may update these Terms & Conditions at any time.
Continued use of the website means you accept the updated version.

bottom of page