Політика конфіденційності
PRIVACY POLICY
Effective Date: 01.12.2025
1. Introduction
This Privacy Policy explains how HAIRLOVE.London (“we”, “our”, or “the website”) collects, uses, and protects your personal information when you visit our website or make a purchase.
We are committed to protecting your privacy and complying with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Contact Information
Your name, email address, and phone number.
Payment Information
Your billing and shipping details.
We do not store full payment card details — payments are processed through secure third-party providers.
Order Information
Products purchased, order history, delivery method.
Usage Data
Information about how you use our website, such as pages visited, time spent on site, and link clicks.
Technical Data
IP address, browser type, device information, cookies, and analytics data.
3. How We Use Your Information
We use your personal information for the following purposes:
To Fulfil Your Orders
Processing orders, shipping products, and providing customer support.
To Communicate With You
Sending order confirmations, delivery updates, account messages, and responding to enquiries.
To Improve Our Website
Using analytics tools (e.g., Google Analytics) to understand user behaviour and improve functionality.
For Marketing (With Consent)
Sending promotional messages about our products.
You may opt out at any time.
4. How We Share Your Information
We may share your personal data with trusted third parties:
Payment Processors
Such as Stripe, Wix Payments, PayPal — to process your payments securely.
Shipping Carriers
To deliver your order (e.g., Royal Mail, DHL).
Marketing Tools
Platforms like MailerLite or similar services to send marketing emails (only with your consent).
Analytics Services
Google Analytics and similar tools to track website performance.
We only share your information with third parties who comply with data protection laws and have appropriate safeguards in place.
5. Data Security
We take appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure.
These measures may include encryption, secure servers, access controls, and regular security assessments.
However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute protection.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
-
processing and delivering orders
-
maintaining legal, accounting, or reporting obligations
After this period, your data will be securely deleted or anonymised.
7. Your Rights (Under UK GDPR)
You have the following rights regarding your personal data:
-
Right to Access – request a copy of the data we hold about you
-
Right to Rectification – correct inaccurate information
-
Right to Erasure – request that we delete your data in certain circumstances
-
Right to Restrict Processing – ask us to limit the use of your data
-
Right to Data Portability – request transfer of your data to another provider
-
Right to Object – object to certain types of processing (e.g., marketing)
-
Right to Withdraw Consent – withdraw marketing consent at any time
To exercise these rights, please contact us at:
hairlovelondon@gmail.com
8. Cookies
We use cookies and similar technologies to improve website functionality, analyse traffic, and enhance user experience.
You can disable cookies in your browser settings, but this may affect website functionality.
9. Data Breaches
In the event of a data breach, we will notify the relevant supervisory authority within 72 hours and inform affected individuals if required by law.
10. Children’s Privacy
Our website is not intended for children under 16.
We do not knowingly collect personal data from minors.
If such information is discovered, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any significant changes will be posted on this page with an updated “Effective Date”.
12. Governing Law
This Privacy Policy is governed by and interpreted in accordance with the laws of England and Wales.
13. Contact Us
If you have any questions about this Privacy Policy or your data, contact us at: